September 2015, I received a package from a friend from a different city, This package contains very important items to me.
But when I later open the package half of the items in the package was damaged. To cut the story short the courier company that delivered the package has no insurance policy to cover up my damage items. The sad reality is; there are some courier companies who are known to offer not-so-good courier services which are often questionable and unreliable, leaving you to ask the all too familiar question, “Where is my parcel?”

There are many local courier service companies in Ghana for you to choose from to ship or deliver your package using the same day, next day or stand by deliver. Yet how can you tell if the contents of your package is in safe hands and what makes a good courier service.
In this article am going to share with you 4 Facts About a good local Courier Service company in Ghana.

Transparency

The cost of delivery and the delivery of the package itself are the two most important factors for both the courier company and the receiver. While we would all prefer that affordability and effectiveness go hand in hand, the truth is, if the initial price you’re quoted seems too good to be true you should probably be on the look out for any hidden charges which may be included to effect a faster delivery time.A good and reliable local courier service should be transparent with it pricing and it delivery method.

The delivery of the package along with the costs for shipping at two of the most important factors to anyone who is shipping or receiving a parcel, and both of which must be controlled. Having said that going for the cheaper route with a courier service is not necessarily the best option. Furthermore the cheap and seemingly affordable fee, which is often displayed is not guaranteed to be the price you may be required to pay.

While we would all prefer that affordability and effectiveness go hand in hand, the truth is, if the initial price you’re quoted seems too good to be true you should probably be on the look out for any hidden charges which may be included to effect a faster delivery time.
Guarantees
Do you remember I said the courier company had no insurance policy for my damage item? A good local courier company should be able to offer service level guarantees to create a level confidence and customer loyalty assuring the individual that what the company promise it will make will to deliver. It should have some kind of insurance policy like Goods-in-Transit (GIT) insurance policy, which gives you the desired guarantee that your shipment is in secured hands at all times.

On Time
Timing is undoubtedly  one of the fundamental ingredients which will indicate a good courier service. Most importantly the delivery and pickup times. If your courier service is generally known to keep you waiting without providing a valid reason, then you probably need to reconsider using their services in the near future.

When your courier service gives you a pickup or delivery time of within the hour, then the time expected should be no more than sixty minutes within the time that statement was made.

Customer service

As a customer its sometimes frustrating when you’re trying to find out where your package current is or even ask very important question about
your package and all that you get is very bad customer service. Whenever you call a courier company, are you met with an actual person or an automated answering machine? Are your emails replied to whenever they are sent to express any concerns or queries? Take some time to evaluate how the individual speaks to you during your phone call, and respond to your emails never settling for anything less than good customer service.
The attitude displayed by a customer service rep tells a lot about a courier service and their commitment to getting your parcel delivered on time.

Conclusion

A good local courier company recognizes the importance of going the extra mile to have your parcel delivered.
More to consider when hiring a good courier company operating in Ghana.

Prompt Pick-ups
Proof of Delivery (POD)
Reliability in delivery
Confidentiality and security of documents
Accurate billing

What has been your experience with a courier service company in Ghana.
Leave your comments below.